Question: “I’ve been told that I say the words “um” and ”uh” throughout my presentation. Most of the time I don’t even notice that I say them. How do I get rid of this habit?” - Josh, Montreal QC

Answer: I’ve got good news for you – the very fact that you’re aware that you’re using these “filler words” will get you that much closer to stopping it.  Here are a few things to try to eliminate – or at the very least, reduce – these words from your speaking vocabulary:
 
1.    Practice! When you are using the “um” “ah” “like” or any other filler word, it’s typically because you are thinking “on the spot”. A well-rehearsed speech, knowing your material well, and practicing out loud will help you avoid having to do your thinking during delivery.
 
 
2.    Record yourself while practicing so you can hear where you tend to “um” and “ah” the most. Then you’ll know when they’re most likely to occur so that you can address them before they happen.
 
3.    Instead of a using filler word, pause. As soon as you think you’re about to say one, simply pause, let the filler word pass in silence, and then continue your speech. The added bonus of pausing is that it helps a speaker emphasize a point, and can add impact to a speech.
Fretting over one or two “um’s” in a longer presentation is not anything to worry about. The time to get concerned is when your audience is so distracted by your “um’s” that they stop paying attention to your message. So fix what you can, give yourself a break, and keep on speaking!
 

Question: “No matter what I do, I still can’t shake the butterflies before I have to give speech. I  regularly refuse requests to present at meetings, which I’m sure is hurting my career. What should I do to control my nerves?”   – Ashley, Calgary AB

Answer:  Over the years, I have met people who had so much anxiety over public speaking that they chose not to speak at conferences, didn’t apply for certain jobs, or dropped out of classes or academic programs because it required that they give presentations. Certainly, public speaking is not always easy. However, it can also be exceptionally rewarding if you open yourself up to the opportunities that it presents to you.
 
I’d like to refer to you an article I wrote on this exact topic; “Seven Steps to Overcome Your Fear of Public Speaking.”  This article will give you tips, ideas and concrete ways to be prepared the next time a speaking opportunity is presented to you.
 
Don’t let a fear of public speaking hold you back from your full professional and personal potential. Take a public speaking course, join a Toastmasters group, and learn what you need to do to get more comfortable in front of an audience. You won’t regret it.

“I was sitting there hoping they wouldn’t call my name – because the idea of having to give a speech in front of everyone in the world is terrifying.” — Reese Witherspoon, on her anxiety before winning the 2006 Oscar for Best Actress for “Walk the Line.”

For those of us who have watched celebrites and other public figures give terror-stricken acceptance speeches…let us remember that we’re all human and we all get nervous in front of large (and small) audiences. Don’t be too hard on yourself if you’re still extremely nervous before giving a speech that you’ve rehearsed extensively. The most important thing is to stick it out and give that speech.  

Some of the most successful (and wealthiest) speakers I know are still nervous before facing their audience. The key thing is that they know to expect these nerves, to practice, practice, and practice, and then to get out in front of their audiences anyway. 

The only way to get over a fear of public speaking is to feel the fear…and do it anyway.

A lot has been said about the presentation style of Steve Jobs. Numerous books have written about it, blogs, articles and other media are continually discussing and deconstructing his finesse, his charisma, his ‘get-to-the-point’ delivery. And with good reason. This man knows how to launch a product. 

Most of us are used to this more ‘typical’ product launch presentations given by a ‘business speaker’: “Here’s our new product. These are the new features… These are the improvements on the old features… Here are the benefits… Here’s the price. Please buy it.” But Jobs does what many business speakers have a hard time doing. He intrigues his audience. He has them in the palm of his hand. He turns them into passionate Apple brand advocates.

Steve Jobs is much more than a talented, above-average business speaker. He’s a product evangelist. Not content to just launch a product or persuade us of its value, he makes us salivate for it. Beg for it. He makes us HAVE to have it – NOW. 

I looked at two of Jobs’ presentations – the introduction of the iPad in January 2010, and the introduction of the iPhone 3G in 2008. Both are very similar in style, so we can see that Jobs knows what type of presentation style works for him and sticks with it. So let’s look at four techniques that the Great and Powerful Jobs uses to bring his audience to their knees, begging for his product: Read the rest of this entry »

Question:  “I’ve got a big presentation coming up, and there’ll be a question-and-answer period following my speech. I’m a little nervous that if I don’t know the answer to a particular question, I will lose credibility in the eyes of my audience. How should I handle this situation, if it arises?”   – Sandra, Hamilton ON 

AnswerAh, the dreaded Q&A…as if speaking wasn’t already challenging enough!  As a speaker, you’ve probably done a lot of research to prepare for your presentation and your Q&A session. However, difficult-to-answer questions can still come up, and it’s very smart of you to prepare for this possibility. I have some suggestions for how you can handle this situation confidently.  Read the rest of this entry »

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